Frequently Asked Questions

RTM stands for Remote Therapeutic Monitoring. It allows a care team to monitor certain aspects of your health and therapy progress remotely, without requiring you to go into an office for every check-in.

You may be a good candidate for RTM if you have a diagnosed condition that benefits from regular monitoring, therapy follow-up, symptom tracking, medication adherence support, or extra care coordination at home.

No. You should not have to change your doctor or insurance plan just to see if you qualify. Your eligibility and coverage are reviewed during enrollment, and EverThrive or the assigned service provider can help confirm how your benefits apply.

Usually, you should not be enrolled in overlapping RTM, RPM, or CCM programs at the same time unless your provider or care team confirms it is allowed and appropriate. EverThrive's enrollment process asks you to confirm that you are not already enrolled in another RTM, RPM, or CCM program. If you are unsure, EverThrive can help you review your situation before enrollment.

RTM is designed to fit into your normal routine. Depending on your care plan, you may answer simple check-in questions, use the EverThrive app, report how you are feeling, respond to reminders, connect with your Care Advocate, or engage with wellness content. EverThrive also adds daily engagement features such as messages, check-ins, games, inspirational quotes, photo sharing, educational videos, and reminders.

Your Care Advocate helps you stay connected, supported, and engaged. They may help you understand the program, complete check-ins, use the EverThrive tools, stay consistent with your care plan, and communicate important updates to the appropriate care team when needed. Your Care Advocate does not replace your doctor. They give you an extra layer of support between visits.

No. You do not need to be tech savvy. EverThrive is designed to be simple and supportive, and your Care Advocate can help you get comfortable with the process.

No. The point of RTM is to help your care team support you remotely between traditional appointments.

You may qualify if you have a condition that can benefit from remote monitoring, therapy follow-up, symptom tracking, or care support at home. After you enroll, a licensed healthcare provider reviews your information to confirm whether RTM is appropriate for you.

No travel is required. EverThrive is built so you can receive support from home using a device you already know, such as a phone, tablet, computer, or TV.

Most participants pay nothing out of pocket. Standard Medicare cost-sharing may apply, but supplemental coverage, Medicaid, or Medicare Advantage may cover those costs. Your coverage should be reviewed before or during enrollment so you understand whether any cost applies to you.

RTM through EverThrive gives you: more support from home (your care team can monitor important health information remotely and respond when something changes); fewer gaps between visits (RTM helps your care team understand how you are doing between appointments, not just when you are in the office); better follow-through with your care plan (tracking therapy adherence, therapy response, symptoms, medication adherence, and patient-reported outcomes); daily human connection (video chats, messages, check-ins, caregiver and family connection, and ongoing encouragement); and more confidence at home (the program is designed to help people age more confidently and independently at home).

Respiratory System Monitoring covers breathing-related therapy response, respiratory symptoms, and respiratory therapy adherence — for conditions like asthma, COPD, bronchitis, and chronic respiratory conditions. Musculoskeletal System Monitoring covers pain, movement, therapy adherence, rehab progress, and physical therapy response — for arthritis, chronic joint pain, back pain, neck pain, post-surgical rehab, and chronic pain. Cognitive Behavioral Therapy Monitoring covers CBT-related therapeutic monitoring and digital therapeutic engagement when appropriate — for behavioral health support connected to provider-directed CBT care plans.

Yes. You can discontinue RTM services at any time and for any reason, without penalty.

EverThrive gives you more than remote monitoring. Your Care Advocate helps you feel supported, not alone. They can help you stay engaged with your care plan, complete check-ins, use the platform, understand your daily wellness tools, and keep important care-related information moving to the right people when needed.

EverThrive includes games (light, enjoyable activities to keep your mind active and your day more engaging), inspirational quotes (positive daily encouragement), photo sharing (a way to stay connected through meaningful pictures), educational videos (helpful wellness and lifestyle content), friendly reminders (gentle prompts to help you stay on track), video chats (easy connection with caregivers, family, or support contacts), and messages and check-ins (simple ways to stay connected and supported).

EverThrive goes beyond standard RTM by giving you daily human support, connection tools, wellness engagement, educational content, reminders, and uplifting activities that help you feel more connected and confident at home. It is not just about monitoring. It is about helping you stay engaged in your health and your daily life.

RPM (Remote Patient Monitoring) focuses on physiological data like blood pressure and weight. CCM (Chronic Care Management) coordinates ongoing care for complex conditions. RTM (Remote Therapeutic Monitoring) focuses on therapeutic adherence and behavioral, musculoskeletal, and respiratory conditions — including therapy response, symptom tracking, and patient-reported outcomes.